FAQs

vSeeBox is one of the best-selling TV boxes full of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever. The vseebox has a 7-day playback function, so you don't need to record it yourself. The latest V3 Pro models include: quad-core 64-bit CPU processor, 4GB RAM, 64GB internal storage, Android 11 TV, a new powerful chipset Amlogic 905Y4, supporting 10-bit HDR decoding, up to 8K@60fps, 2R2R dual Wi-Fi 6, up to 867mbps, and LAN network up to 1000mbps.vSeeBox V3 Pro adopts H.265/. Compared with H.264, H.265 image processing technology doubles the data compression ratio under the same video quality, saves 50% of network bandwidth resources, and allows you to watch movies more smoothly with the same image quality and enjoy a high-quality experience with less buffering.

Yes, vSeeBox is legal in the US. There have been several contemplations regarding the legality of the android TV box since its launch because the features used in the TV box are mainly applicable for mobile phone devices.

However, the company has declared that no one will have to face any legal issues for using the vSeebox. But yes, if you are accessing digital TV without paying for the same, you will have to confront the legal department since streaming anything without having a subscription is a crime.

So, before you stream anything over the internet through the android TV box, make sure you have the subscription license so that there will be no problem in the future. Rest assured, you can get the product on our website buy it from our site as it’s completely legal.

You can use it anywhere in the world! vSeeBox is not just one of the best products for home entertainment, you can take it for traveling/road trips.

You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works.

We recommend an over 8mbps network with Ethernet for smooth streaming.

We are the official store and the official retail store. We do not support after-sales service for vseebox purchased from platforms such as Facebook and Amazon.
DO I NEED A VPN TO USE VSEEBOX?
VPN is not a must to use vSeeBox.

We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network.

For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.

Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there.

For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.

One vseebox device can only be connected to one TV. If you need to purchase multiple units, please contact our email: info@vseeboxtvus.com, and we will offer you the best discount!

The vSeeBox does not have a recording function, but most popular channels offer a 7-day replay feature, so you don't have to worry about missing exciting content!

You just need a TV / monitor with HDMI port, and wifi/ethernet network connecting to vSeeBox, then it works. You can install the Heat Live and Heat VOD after basic setup.

We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, Disney+ there.

For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.

On Home page, System Settings, Apps, See all apps, select the app(s) you want to uninstall, and click Uninstall.

For V5 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.

Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network.

We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.

The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.

The reset method is as follows: Go to System Settings → Device Performance → About → Factory Reset